🔄 Return & Refund Policy — Multizone Store

At Multizone Store, customer satisfaction is important to us. Please review our return and refund policy before placing an order.

⏱ Return Eligibility

You may request a return within 3 days of receiving your order if:

✔ The item is damaged during delivery

✔ You received the wrong item

✔ The item significantly differs from its description

To qualify for a return:

✔ The item must be unused and in the same condition as received

✔ Original packaging, accessories, and included items must be returned

✔ Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

Returns will not be accepted for:

✖ Change of mind after delivery

✖ Products damaged due to misuse or mishandling

✖ Items returned without original packaging

✖ Clearance, discounted, or special sale items (unless defective)

✖ Digital products, software, or consumables

✖ Vintage, collectible, antique, and pre-owned items sold with disclosed condition details

📦 Vintage & Pre-Owned Items

Many products sold by Multizone Store are vintage, collectible, imported, thrifted, or pre-owned items.

Minor cosmetic wear, age-related marks, and signs of previous use are considered normal and are not considered defects unless specifically stated otherwise.

Customers are encouraged to review all photos and descriptions carefully before purchasing.

🚚 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

✔ Contact us within 24 hours of delivery

✔ Provide clear photos or videos showing the issue

After verification, we will arrange a replacement or refund where applicable.

🚛 Return Shipping

✔ If the return is due to our error (wrong item or verified defect), we will cover return shipping costs.

✔ For other approved returns, return shipping costs may be the responsibility of the customer.

Please do not return any item without contacting us first.

💰 Refund Process

Once the returned item is received and inspected:

✔ Approved refunds will be processed within 3–7 business days.

✔ Refunds will be issued using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be issued through:

• Bank Transfer

• Easypaisa

• JazzCash

🔁 Replacement Policy

If a replacement is requested and stock is available, the replacement item will be shipped after the returned item has been received and inspected.

❗ Order Cancellation

Orders may be canceled before dispatch.

Once an order has been shipped, cancellation may not be possible.

📲 Return Requests & Support

To request a return or refund, please contact us:

📱 WhatsApp: +92 311 5035524

📧 Email: info@multizonestore.com

Please include:

• Order Number

• Reason for Return

• Photos or Videos (if applicable)

⚖ Final Decision

Multizone Store reserves the right to approve or reject return and refund requests after reviewing the condition of the returned item and the information provided.