Refund policy

🔄 Return & Refund Policy — Multizone Store

At Multizone Store, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return and refund guidelines below.

⏱ Return Eligibility

You may request a return within 3 days of receiving your order if:

The item is damaged or defective
You received the wrong product
The item is not as described

To be eligible for a return:

✔ Item must be unused and in original condition
✔ All accessories, packaging, and tags must be included
✔ Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

Returns will NOT be accepted for:

Change of mind after delivery
Used, damaged, or mishandled items by the customer
Items without original packaging
Clearance or sale items (unless defective)
Software, digital items, or consumables

📦 Damaged or Incorrect Items

If you receive a damaged or wrong item:

📌 Contact us within 24 hours of delivery
📌 Provide photos or video as proof

We will arrange replacement or refund after verification.

🚚 Return Shipping

If the return is due to our mistake (wrong or defective item), we will cover return shipping
For other approved returns, customer may bear shipping costs

Do not send items back without contacting us first.

💰 Refund Process

Once we receive and inspect the returned item:

Refund will be processed within 3–7 business days
Refund method depends on original payment method

For Cash on Delivery (COD) orders:

✔ Refund will be issued via bank transfer, EasyPaisa, or JazzCash

🔁 Replacement Policy

If a replacement is requested and the product is available, we will ship the replacement after receiving the returned item.

❗ Order Cancellation

Orders may be canceled before dispatch.
Once shipped, cancellation may not be possible.

📲 How to Request a Return

To start a return, contact us with your order details:

📞 WhatsApp: +92 311 5035524
📧 Email: info@multizonestore.com

Please include:

Order number
Reason for return
Photos (if applicable)